In the beginning of the Amalfi trip planning I heard from everywhere that there is zero public transportation in the region. Things turned out to be exactly the other way round. While looking for the least expensive private transfer for the airport, I accidentally found out about the Naples airport shuttle bus. It perfectly suited my needs:
- frequent departure times from Naples Airport
- it goes all along the coast with stops at every popular (and less popular) holiday spot
- costs from 10 EUR/one way/person
The Naples airport shuttle travel time doesn’t take longer than the private transfer ride. And unlike the taxi driver which I was forced to take due to Ryanair delay and missing the shuttle, the bus driver knows the region and the right places to stop.
How I met their customer service team
And their customer service is outstanding!!! When I found out that our plane is going to be delayed (in the airport, just before check-in) I called them to ask if there is a way the driver can wait. The original delay was 1 hour, so we would land 15 min before the shuttle, still okay. We agreed that the driver will wait for 20 min. And worst case if we can’t catch it, we can use our tickets for the way back.
Of course, Ryanair prolonged the delay and we landed exactly at the moment when the shuttle had to leave. I just turned on my phone and the lady from Pintour wrote apologizing and saying that the driver had to leave after waiting 20 min.
Anyways, a great company, my best customer service experience in Amalfi. Luckily we used our tickets for the Naples airport shuttle on our way back. They even helped me to determine the most suitable stop for us, to reach the bus from our hillside Airbnb 😀